Why I cannot open a trade? The ‘New Order’ button appears inactive.

It’s possible that you’ve used the “Investor Password” instead of the “Trading Password.” To rectify this, you’ll need to relink your account using the correct password. The “Trading Password” can be found in your registration email or within the MyGBE Portal under Trading Accounts → Account Overview.

To re-link your account, follow these steps:

1. Open the MT4 or MT5 platform.
2. Click on “File” → “Account Login” (for MT4) or “Trading Account Login” (for MT5).
3. Re-enter your live account credentials using the “Trading Password.”

This should resolve the issue and enable you to open trades successfully.


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ElementElective Professional ClientsRetail Clients (ESMA Measures)
Major indices1:501:20
Major currencies1:2001:30
Account Features
Client Relationship Manager
Negative balance protection
50% margin close out rule
Client Money Remains Segregated
Eligible for ICF (Investment Compensation Fund)
Retain rights to complain to the Financial Ombudsman Service*
Best Execution & Trade Confirmations
Key Information Documents