Dear Valued Client,
To enhance the security of your account, we are introducing Multi-Factor Authentication (MFA) for the client portal starting Wednesday, January 21, 2025.
What is MFA?
MFA adds an extra layer of security by requiring a second step to verify your identity in addition to your password.
When is MFA required?
You will need MFA when:
- Logging into the client portal
- Making internal transfers
- Requesting withdrawals
How does it work?
When MFA is enabled, you will choose one of two authentication methods:
- Authenticator App
- Use an app like Google Authenticator or other.
- Add an new login to the app.
- Scan the QR code and use the app to generate a code for verification.
- Email Authentication
- Receive a One-Time Passcode (OTP) at your registered email.
- Please note, the OTP is valid for 2 minutes.
What should you do now?
No immediate action is required. If you prefer the app method, we recommend downloading an authenticator app in advance. Instructions will be provided when you log in after January 20, 2025.
Why MFA?
This change improves account security, ensuring only you can access your account and approve transactions.
