Tools and Platforms
The following questions and answers are intended to give you more information about the specifics of being classified as a professional client of GBE brokers.
How can the adopted technology provide the best execution on my trades?
VPS (Virtual Private Server) hosting allows strategies of automated trading systems, including Expert Advisors (EA), to run 24 hours a day, 5 days a week on a virtual server in a powerful data center. The big advantage is that your own computer doesn’t have to run 24/7 at home. Moreover, you are not dependent on your Internet and power connection.
Additionally, our offered VPS solution significantly minimizes the execution time of your orders, as our MetaTrader servers are located in the same data center.
The elective professional application form is available in our GBE portal.
Are the platforms compatible with Mac?
Yes, our platforms (MetaTrader 4, MetaTrader 5 and TradingView) are also compatible with Mac. It is also possible to use our Web Trader Extensions, to trade on all internet-enabled products, including Mac devices.
You can find the downloads and web traders on the platform pages:
How do I change my MT4 and MT5 Password?
You are welcome to change the password of your accounts directly in the customer portal (MyGBE).
To do so, click on “Trading accounts” → “Account overview” → “Reset password” in the left menu.
I have forgotten my MT4 or MT5 Password, what can I do?
You can find the password in the customer portal.
To do this,
- click on “Trading accounts” → “Account overview” in the menu on the left
- and click on the “Eye” icon at the end of the line, thereby displaying the password.
You can copy the password and paste it into the trading platform.
To link the account,
- click “File” → “Account Login” (MT4)/”Trading Account Login” (MT5) in the MT4 or MT5 platform and enter the live account credentials again.
Why I cannot open a trade? The ‘New Order’ button appears inactive.
It’s possible that you’ve used the “Investor Password” instead of the “Trading Password.” To rectify this, you’ll need to relink your account using the correct password. The “Trading Password” can be found in your registration email or within the MyGBE Portal under Trading Accounts → Account Overview.
To re-link your account, follow these steps:
- Open the MT4 or MT5 platform.
- Click on “File” → “Account Login” (for MT4) or “Trading Account Login” (for MT5).
- Re-enter your live account credentials using the “Trading Password.”
This should resolve the issue and enable you to open trades successfully.
I cannot trade, “Invalid Account” is displayed on the MT4 or MT5 account.
To do this, we recommend rescanning the server and linking the live account again.
But if you click in the market overview (right click) → Symbols → you will find all trading instruments.
- Click on “File” → “Open account”.
- Click on the “+” sign and paste “GBEbrokers-Live”.
- Click “Scan” and wait until you see the green check mark in front of the server name.
- Then click on the GBEbrokers-Live server → “Next”
- Select “Existing trading account” and enter the account number and password → “Finish”.
Please pay attention to spaces etc in the password. It is best to copy the password directly from the passwords email or from the client portal and paste it here.
I only see a small number of symbols in the market watch window.
By default, only a few symbols appear.
But if you click in the market overview (right click) → Symbols → you will find all trading instruments.
If you then click on the desired instrument group and on “Show”, all symbols from the group will be visible in the market overview.
If you click on the “+” sign and select individual symbols by double-clicking or click + “Show”, they will be visible in the market overview.
My charts do not work, waiting for update is displayed, what should I do?
In this case, you would need to reinstall the trading platform. You can find all our downloads here:
Where can I check the contract specifications such as Swap rate, required margin and trading hours?
The contract specifications such as swap rates, required margin and trading hours can be found under the respective trading products..
What is GBE Volume ONE and TWO
GBE brokers team of financial experts has designed two proprietary and sophisticated volume trading applications to automate the Stop Loss and Take Profit calculation process helping every kind of trader to make informed trading decisions based on the available equity.